Terms and Conditions

  • Children under 2 years old go free to the show, however, they are not given a seat. Children are classed up to 16 years old.
  • For information regarding disabled access, please contact the box office 0871 705 5507, as this can vary from venue to venue.
  • Calls to 0871 numbers  cost 13p per minute plus your network operators access charge
  • Each performance last approximately 2 hours with a 15-minute interval.
  • Due to the hazardous nature of the performance, the management reserve the right to change the programme at its discretion
  • Management cannot be held responsible for unforeseen eventualities
  • As with all theatrical style productions, Haze, strobe and  Lighting effects are used sporadically throughout the performance
  • Doors open 1 hour prior to first performance time.
  • Seats are not numbered, it is free seating in the section paid for. There are a limited number of early entry passes that can be purchased at time of booking allowing priority entry into the Big Top
  • There is food available within the venue. Given the limited facilities on site we are unable to guarantee that any of the food served is free of allergens or have not been in contact with any allergens. Brochures RRP £7 available from the Brochure Collection point
  • Hot and cold drinks are available within the venue.
  • Refunds: Once booked all tickets are non-transferable or refundable, unless the performance is cancelled, when a full refund can be obtained.
  • Booking terms and conditions apply to performances staged within the Theatre Big Top.
  • All details are correct at time of publication. Changes to the published programme will be made only when circumstances are beyond our control.
  • In order to guarantee tickets, full payment must be made at time of booking. Tickets cannot be reserved without payment
  • If you have booked using any discount vouchers your tickets will NOT be posted to you, as proof is required. Please collect your tickets from the on-site box office taking with you your vouchers, credit card and reference number.
  • RRP brochure purchase are included in promotions containing reference “HP19 or FT19 and also BR19 or BRF19” We reserve the right within this promotion to offer seats at varying discounted rates at different performances and venues.
  • Special offer vouchers cannot be used against seats already booked.
  • Please note that all bookings are subject to a fee, The amount is set by the Ticket Agent.
  • Customers are not able to combine offers when purchasing tickets.
  • All offers are subject to availability.
  • Exchange Events Ltd reserve the right to alter admission prices without notice.
  • Exchange Events Ltd. Registered address The Arts Exchange, Congleton Chehsire CW12 1LA . Registered in England and Wales no. 6406916